Online Dispute Resolution

What is alternative dispute resolution?

Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in resolving, or providing guidance on, any conflict, before initiating litigation proceedings in the Courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between them and the merchant who is the target of their complaint. The intermediary may suggest a solution to the complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: 'mediation', 'conciliation', 'arbitration' or 'competent commission in the context of consumer disputes'.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than judicial means.

Suggestions for Alternative Dispute Resolution Entities

CNIACC – National Center for Information and Arbitration of Consumer Conflicts
https://www.cniacc.pt

Lisbon Consumer Conflict Arbitration Center
http://www.centroarbitragemlisboa.pt/

Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court
http://www.triave.pt/

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
http://www.ciab.pt/pt/

CIMPAS – Insurance Information, Mediation and Ombudsman Center
https://www.cimpas.pt/